Returns & Cancellations

 

Returns Policy

If you are not completely satisfied with your item(s), please return it within 14 days from date of receipt for an exchange or refund. The item(s) must be returned in an as-new condition with your full name, address, phone number, email address and the details of the item(s) you are returning. 

Furthermore, you must state your reasons for the return and whether you would like to exchange the item(s) or have them refunded.

UKFS Group Ltd will not accept returns if the item(s) have been used or are damaged.

If UKFS Group Ltd receive a returned item(s) that has been used, it will be returned to sender and an invoice raised against shipping costs.

Please note that all carriage costs are non refundable.

Please insure the package with the delivery company and obtain a “proof of purchase”.

UKFS Group Ltd will not be held responsible for losses by the delivery company.

Cancellation Policy

An order can be cancelled from the time of payment to within 14 days of the date of receipt of the goods.  The goods must then be returned in line with our Returns Policy above within 14 days of cancellation.  Please notify us of cancellation by using any of the details on the Contact Us page.  

Restocking Fee

UKFS Group Ltd reserves the right to charge a restocking fee. The restocking fee is equal to 25% of the value of the returned goods. Notification will be given in writing.